Returns & Exchanges

At Shropshire Design, we want you to be delighted with your home furnishings, but if an item isn't quite right, we offer a straightforward 14-day return period for most products. Please ensure all items are returned in their original packaging and in a resaleable condition to qualify for a full refund.

1

Initiate Your Return

Contact our customer concierge team via email or our online portal within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Item

Carefully repackage your items in their original protective wrap and boxes to prevent damage during transit, ensuring the RMA number is clearly visible on the outer label.

3

Arrange Collection or Postage

For small decor pieces, use a tracked courier of your choice; for larger furniture items, our team will help you schedule a professional two-man collection service.

4

Quality Check & Refund

Once your return reaches our warehouse, our quality control team will inspect the goods and process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing